Delivery & Returns
MAINLAND UK – FREE (on orders over £300)
MAINLAND UK NEXT DAY (order Monday to Friday before 2pm) – £10 (on orders £300 or under)
Carriage is paid by us within the UK mainland, (excluding Scottish Highlands) on orders over £300. Carriage to The Republic of Ireland and Scottish Highlands is £25 per 20 kg parcel (minimum £25). Carriage for other destinations will be calculated separately and you will be advised.
MAINLAND EUROPE – Minimum order 300€ with a 25€ carriage charge
MAINLAND EUROPE – Free delivery on orders over 500€
Orders will be delivered by courier. Quintessential (Cambridge) Ltd will consider that a consignment has been delivered once it has been signed for at the premises detailed on the order confirmation.
While Quintessential (Cambridge) Ltd shall endeavour to deliver all orders by the dates specified on the order confirmation they shall not be responsible for any costs arising from delays to this delivery date. Delayed delivery shall not be a valid reason for customers to cancel their orders.
On receipt of a delivery the customer must ensure that the contents of the consignment are in accordance with the packing list attached. If no packing list is present the customer should contact Quintessential (Cambridge) Ltd immediately to ensure that all boxes have been correctly received.
The invoice relating to a given delivery will be issued within 14 days of delivery and will include all items detailed on the packing list at the prices quoted on the order confirmation.
RETURNS
Notification of any discrepancies or faults with goods delivered must be made within 7 days of delivery.
Returns for any reason must be sent at the customers own expense. Carriage for returns will not be paid by us.
If your item is faulty or not as expected, please contact us first, either by email or call us on +44 (0)1223 525717 (Monday to Friday from 9am to 5pm) and let us know your order number and the issue. We may be able to issue a refund/replacement without a return.
Please send all returns to:
Quintessential Returns
3 Hauxton Road
Trumpington
Cambridge CB2 9LT
